Frequently Asked Questions
Q. Can I purchase a casket or urn directly from Dirt Road Casket Company?
A. Yes. Families can purchase directly from us, and we also work with funeral homes to coordinate delivery when needed.
Q. Do I have to buy a casket from the funeral home?
A. No. Federal law allows you to purchase a casket from any company you choose, and funeral homes are required to accept it.
Q. How long does it take to build a casket?
A. Most standard caskets can be completed within 2-3 days. Custom hardwood caskets and personalized designs may require additional time.
Q. Do you offer custom engraving?
A. Yes! We can engrave names, dates, crosses, wildlife scenes, military emblems, occupations, hobbies, and other meaningful designs to create a personalized tribute.
Q. What types of wood do you offer?
A. We offer pine as our standard wood and can also build caskets and urns from hardwoods such as oak, walnut, popular, wormy chestnut, cedar, and other species based on availability.
Q. Can I pre-purchase a casket or urn?
A. Yes. Many families choose to purchase in advance as part of their end-of-life planning.
Q. Do you offer eco-friendly caskets?
A. Yes. We offer simple all-wood caskets made without metal components for families seeking a more natural burial option.
Q. What is included with your caskets?
A. Our caskets include a cream-colored muslin interior with a matching pillow. Black metal handles are standard, and wooden rails are available as an upgrade.
Q. Do you offer oversized caskets?
A. Yes. We can build oversized caskets to meet individual needs. Please contact us for details and pricing.
Q. Do you ship outside of North Carolina?
A. Yes. We can ship throughout the continental United States and also offer local delivery in our service area.
Q. Can funeral homes purchase from Dirt Road Casket Company?
A. Absolutely. We welcome partnerships with funeral homes and can provide caskets and urns for resale or work directly with families.
Q. What payment methods do you accept?
A. We accept major credit cards, debit cards, and other approved payment methods. Please contact us for current payment options.
Q. Do you offer discounts?
A. Yes. We proudly offer a 10% discount for veterans and first responders.
Q. Can I choose the finish on my casket or urn?
A. Yes. We offer natural wood finishes, stains, and painted finishes, along with personalized engraving options.
Q. How do I place an order?
A. You can contact us by phone, email, or through the contact form on our website. We'll guide you through selecting the right casket or urn and answer any questions you may have.